Backup & Disaster Recovery
Having a reliable backup for your business is one thing, being able to quickly restore in case of a disaster is another.
Local and Offsite Backups
Following the industry standard of the 3-2-1 rule for backups (three copies, two types of media, one offsite), we ensure that your backups are setup for redundancy and security. With strict policies, we setup backups for your server’s most vital data and ensure it’s secured at each end.
Quick Restore Options
When time is of the essence, we have options available for those who cannot afford downtime. We developled a system that can restore your business operations within hours, not days. Have the peace of mind knowing your business can recover from a disaster.
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Security Oriented
Our company is security oriented with all technicians required to pass annual background checks and maintain HIPAA certifications. Every backup we setup is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.
Dedicated Professionals
All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.
Rapid Response
Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.
We realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude of Paul, Nick and the team, that I decided to take them on. They worked with my tech guy to transition into their maintenance plan.
When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.
About Our Team
IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.
I.T. Free Fall:
The Business Owner’s Guide to Avoiding Technology Pitfalls
